Request Information & Support
Complete this form and we'll contact you within 24 hours to provide information about specialists and answer your questions.
How We Can Help
We understand that finding healthcare can feel overwhelming. Medway provides information and support to make your healthcare journey easier.
What to Expect
We Review Your Request
Within 24 hours, a Medway team member will review your information and prepare educational resources about specialists who may be able to help.
We Call You Back
During our call, we'll discuss your healthcare needs, answer questions about insurance and treatment options, and provide information about available specialists.
We Share Information About Specialists
We provide information about specialists in our network who treat your condition. We can also provide information about out-of-network options if you prefer. You review this information and make your own independent choice.
You Choose Your Healthcare Provider
You make the final decision about which healthcare provider is right for you. You are never required to choose a provider from our network.
We Provide Administrative Support
If you choose a provider from our network, we can help with appointment scheduling, insurance verification, and care coordination to make the process easier.
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Live Chat
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What Patients Say About Getting Information
"I was nervous about reaching out, but the team made me feel comfortable. They provided helpful information about specialists and I felt confident making my own choice."
Maria G.
Newark, NJ
"They explained everything about my insurance clearly and gave me information about several doctors. I appreciated being able to choose for myself without any pressure."
James T.
Jersey City, NJ
"After struggling to find a specialist on my own, I contacted Medway. They provided helpful educational resources and answered all my questions. Very grateful for the support."
Lisa S.
Princeton, NJ
Common Questions
Is there any cost for Medway's services?
Medway does not charge patients for information and support services. Medway is compensated by healthcare providers for practice management services such as marketing, billing, and administrative support that we provide to their medical practices. This compensation is for services provided to the medical practice and is not based on which provider you choose or the number of patients who choose that provider.
How quickly will someone contact me?
We aim to contact you within 24 hours during business days to provide information and answer your questions. For urgent needs, call us directly at (201) 584-6210 and we can assist you immediately.
Do I have to choose a provider from your network?
Absolutely not! You have complete freedom to choose any healthcare provider, whether in our network or not. We provide information about specialists who participate in our network, but the choice is entirely yours. Your decision to use an in-network or out-of-network provider will not affect your access to Medway's information and support services.
What if I don't have insurance?
We can still provide information! Many providers offer self-pay options, payment plans, or work with assistance programs. During your consultation, let us know and we'll provide information about options available to you.
Is my information secure?
Yes. We're 100% HIPAA compliant and use enterprise-grade security to protect your personal health information. Your data is encrypted and never shared without your explicit consent.
What areas do you serve?
We currently provide information about providers throughout New Jersey and are expanding to New York soon. If you're outside these areas, contact us anyway—we may be able to provide helpful information or resources.
Do providers pay you when I choose them?
No. Healthcare providers in our network contract with Medway for ongoing practice management services (marketing, billing, administrative support). Compensation is for these services and is not based on which provider you choose, whether you choose a network provider at all, or the number of patients who select that provider. This is established in advance through independent fair market value analysis.
What if I want to see a doctor not in your network?
That's completely fine! You can see any doctor you want. We can still provide general information and support to help you navigate your healthcare journey. Your freedom of choice is always respected.
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Connecting patients with care and doctors with opportunity. We believe healthcare should be simple, accessible, and always put the patient first.
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