Privacy Policy
Protecting Your Health Information
Medway NJ
Effective Date: Jan 1st, 2026
1. Introduction & Scope
Medway NJ ("we," "us," "our," or "Company") is committed to protecting your privacy and the security of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our website, mobile applications, or services (collectively, the "Services").
This Privacy Policy applies to:
Visitors to our website (www.medwaynj.com)
Patients who use our information and support services
Healthcare providers who participate in our network
Anyone who contacts us for information
Important Notice
This Privacy Policy incorporates our Notice of Privacy Practices required under the Health Insurance Portability and Accountability Act (HIPAA). If you are a patient, please pay particular attention to Section 2 (HIPAA Notice of Privacy Practices) and Section 7 (Patient Rights & Freedom of Choice).
2. HIPAA Notice of Privacy Practices
Notice of Privacy Practices
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
2.1 Our Commitment to Your Privacy
Medway NJ understands that your health information is personal and private. We are committed to protecting your health information as required by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the Health Information Technology for Economic and Clinical Health Act (HITECH), and applicable state laws including New Jersey privacy laws.
2.2 Protected Health Information (PHI)
Protected Health Information includes any information that:
Relates to your past, present, or future physical or mental health condition
Relates to healthcare services you have received or may receive
Relates to payment for healthcare services
Can be used to identify you personally
2.3 How We May Use and Disclose Your PHI
Without Your Authorization:
Treatment: We may share your health information with healthcare providers to assist in your care coordination.
Payment: We may use and disclose your health information to verify insurance coverage, process claims, or coordinate billing on your behalf.
Healthcare Operations: We may use your information for quality improvement, administrative functions, customer service, and to improve our services.
As Required by Law: We will disclose your health information when required by federal, state, or local law.
2.4 Your Rights Regarding Your PHI
Your HIPAA Rights
Right to Access: You have the right to inspect and obtain a copy of your health information.
Right to Amend: You have the right to request amendments if you believe information is incorrect.
Right to Accounting: You have the right to request a list of certain disclosures we have made.
Right to Restrictions: You have the right to request restrictions on certain uses.
Right to Confidential Communications: You have the right to request specific communication methods.
Right to Paper Copy: You have the right to obtain a paper copy of this Notice.
Right to Complain: You may file a complaint if your privacy rights have been violated.
3. Information We Collect
3.1 Information You Provide Directly
We collect information you provide when you:
Complete forms on our website or contact us
Request information about healthcare providers
Schedule appointments or request assistance
Communicate with our support team
Subscribe to our newsletters or updates
This information may include:
Contact Information: Name, email address, phone number, mailing address
Health Information: Medical conditions, symptoms, healthcare needs, treatment history
Insurance Information: Insurance provider, policy number, coverage details
Demographic Information: Age, gender, preferred language
3.2 Information Collected Automatically
When you visit our website, we automatically collect certain information, including:
Device Information: IP address, browser type, operating system
Usage Information: Pages visited, time spent, links clicked
Location Information: General geographic location based on IP address
4. How We Use Your Information
4.1 Provide Our Services
Provide information about healthcare providers and specialties
Assist with appointment scheduling and coordination
Verify insurance coverage and benefits
Answer your questions and respond to inquiries
Provide administrative support throughout your healthcare journey
What We Will NEVER Do
Sell your personal or health information to third parties
Use your health information for marketing without your explicit consent
Share your information with healthcare providers for purposes of directing your care decision
Disclose your information to anyone not authorized to receive it
5. Information Sharing & Disclosure
5.1 Healthcare Providers
We may share your information with healthcare providers to facilitate appointment scheduling at your request, communicate your healthcare needs as you've described them, and coordinate administrative aspects of your care.
Important: We share this information only to support your healthcare journey. The provider you ultimately choose to see—whether in our network or not—is always your decision.
5.2 Service Providers
We may share your information with trusted service providers who assist us in operating our business. These providers are contractually obligated to protect your information.
6. Your Privacy Rights
You have the following rights regarding your personal information:
You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.
Access and Portability: Request a copy of your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Restriction: Request restriction of processing
Objection: Object to certain types of processing
Withdraw Consent: Withdraw consent at any time
7. Patient Rights & Freedom of Choice
Your Freedom of Choice
You have the absolute right to choose any healthcare provider for any condition or specialty. Medway NJ provides information about specialists who participate in our network, but you are completely free to see any doctor you prefer, whether in our network or not. Your choice of healthcare provider will never affect your access to Medway NJ information and support services.
7.1 Your Rights as a Patient
Right to Choose: You may choose any healthcare provider, whether or not they participate in the Medway network
Right to Information: You may request information about any specialty or condition
Right to Decline: You may decline any suggestion or information we provide without penalty
Right to Privacy: Your healthcare decisions are private and will not be shared without your consent
Right to Respect: You will be treated with dignity and respect regardless of your choices
7.2 Understanding Our Business Relationships
Transparency about financial relationships:
Healthcare providers in the Medway NJ network contract with Medway NJ for practice management services including marketing, billing, and administrative support. Providers compensate Medway for these services at commercially reasonable rates established through independent fair market value analysis.
Important Disclosure
This compensation is for services provided to the medical practice and is NOT based on:
• Which provider you choose
• Whether you choose a provider in our network or outside our network
• The number of patients who choose any particular provider
• The type of treatment or services you receive
8. Data Security
We implement appropriate technical and organizational measures to protect your personal and health information, including:
Encryption of data in transit and at rest
Secure servers and databases
Firewalls and intrusion detection systems
Employee training on privacy and security
Access controls based on job responsibilities
Regular security assessments
9. Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and fulfill the purposes described in this Privacy Policy.
Healthcare Records: We retain health-related information in accordance with applicable state and federal laws, which may require retention for a minimum of 7-10 years.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at [email protected]
Connecting patients with care and doctors with opportunity. We believe healthcare should be simple, accessible, and always put the patient first.
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